Frequently Asked Questions


Some signs of water damage may include changes in the appearance of floors, ceilings, or walls, evident stains and mould, running or trickling water sounds, increasing water bills, musty smells, HVAC and appliance issues, and noticeably worn-out plumbing.

Find the source of the water and turn it off if you can. Next, call Robson Restoration! No matter the time of day or in the middle of the night. We will respond to begin mitigating the damage, in order to lessen the overall impact on your property. It is also recommended to call your insurance company as soon as possible to report your claim

It can be tempting to try and deal with the water extraction and cleaning operation on your own when your property has sustained a flood. However, this may lead to more issues without professional expertise and proper drying equipment. Our team are all certified Water Damage Restoration Technicians (WRT), so you can rest assured your property is handled properly.

Beyond the visible structural damage, the contents inside the structure must be evaluated for recovery based on a number of factors including:

  • Replacement cost vs. restoration cost
  • Effects of smoke, soot, heat and water
  • Loss of use
  • Loss of value
  • Decreased life expectancy of property
  • Sentimental value

Our fire restoration services can include emergency board-up, demolition, soot removal, deodorization to mitigate smoke odors, and complete reconstruction.

The first 24 to 48 hours after fire damage are crucial. An effective emergency response that quickly stabilizes the affected property ensures the recovery of as much of the property as possible. Part of the fire restoration process includes mitigating damage, providing smoke damage cleanup and water restoration as soon as possible after the damage first occurs. It is important not to take matters into your own hands as you may not remove the soot from all of the affected structures resulting in continued smoke odour.

Trauma restoration involves clean up after hoarding, unattended deaths, crime scenes, and other biohazardous material exposure. We recognize that these situations can be tough on the families that were affected. We will complete your trauma clean-up with the utmost respect and professionalism. You may need our professional trauma restoration team to ensure that all the hazardous material is cleaned or contained.

Multi-Unit Residential or Unit Suite Turns are renovations to an apartment or condo unit for the purpose of upgrading or modernizing it. It will usually involve removing and replacing flooring, light fixtures, kitchen and bathroom cabinetry and countertops as well as painting the walls. Our team has a number of clients who request this service and we understand that ime is of the essence, since it is important to get that unit back on market to rent!

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